Cancellation Process

* If you transfer an amount through Hanpass Australia that differs from the amount provided by Hanpass, or if the correct amount is transferred but the recipient's account cannot receive international transfers, a refund will be processed.

Please note that a Service Fee of $3 and an Exchange Fee of $1 will be deducted from the refunded amount.

* If the recipient’s information is inaccurate, the payment may be returned locally.
In such cases, a refund will be processed to the chosen withdrawal account,
and depending on the country and withdrawal method,
the refunded amount may be subject to fee deductions.

If the error is attributed to Hanpass, the entire deposited amount will be refunded.